Refund policy

Return and Refund Policy

At SoulStrive, we want you to shop with confidence and feel empowered with every purchase. If you’re not completely satisfied, we’re here to help.

Return Policy

We accept returns within 30 days of purchase under the following conditions:

• The item must be unused, undamaged, and in its original packaging.

• Some items are non-returnable, including digital products, final sale items, and customized products.

• Returns due to change of mind are not accepted. Only defective or incorrect items qualify for a refund or exchange.

To request a return, contact [support@soul-strive.com] with your order number and a brief reason for the return.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please email us at [support@soul-strive.com] within 7 days of delivery with photos of the issue. We will process a replacement or refund at no additional cost.

Refunds & Processing

• Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

• If approved, your refund will be processed within 5-7 business days to your original payment method.

• Shipping costs are non-refundable unless the return is due to an error on our part.

Return Shipping

• Customers are responsible for return shipping costs unless the item is defective.

• If returning an item over $75, we recommend using a trackable shipping service.

For any questions, feel free to contact us at [support@soul-strive.com]. Thank you for being part of SoulStrive!